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Please, thank you, and cultural fit


Image by jessicafm

My wife and I went to the beach this weekend.

On our way back to the car, we stopped at this ice cream place that had Bliss Dairy ice cream. If you’re not from the MA area, Bliss makes incredible ice cream.

While we were waiting in line, I noticed that the people in front of us never said “please” when ordering.

“I’ll have mint-chocolate chip. Do you have whipped cream? Add a cherry, too.”

If you want to build an organization with a great culture, pay attention to how candidates treat the person in your reception area. The way people treat service employees says a lot.

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Comments

  1. dude so true. I ALWAYS ask my admin folks how a candidate treated them and absolutely factor that into my decision. If someone turns on the charm once they get in front of me (recruiter) but treat others poorly, then that’s exactly the type of person we DON’T want working here.


    Dan Goyeneche on August 9th, 2010 at 10:19 am
  2. @Dan – Good tip: Ask the receptionist. I love it!


    Chris Ferdinandi on August 9th, 2010 at 10:23 am