There’s a great blog on workforce management that I frequent called All Things Workplace, by Steve Roesler. Today he has a great article on the role that HR plays in an organization. In the article, he actually quotes a comment I left on another article of his:

HR’s true value to an organization comes from being able to analyze what behaviors are needed from employees to achieve and exceed the business strategies. For example, if your company prides itself on service, what sorts of behaviors do you need from employees to fulfill that strategy? Calm demeanor in stressful situations? A willingness to make sure the customer is always satisfied? How do you motivate employees to demonstrate those behaviors? What are your incentive programs? Do you offer any training? And how do you demonstrate that those things translate to a higher bottom line (it CAN be done)?

It’s definitely an interesting read. Check it out and join in the conversation.