Comments on: Case Study: Subway http://renegadehr.net/case-study-hr-practices-subway/ Business, Culture & Technology Fri, 30 Jul 2010 15:36:10 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Chris Ferdinandi http://renegadehr.net/case-study-hr-practices-subway/comment-page-1/#comment-20045 Chris Ferdinandi Sat, 27 Feb 2010 13:13:20 +0000 http://managerssandbox.com/?p=1374#comment-20045 @Laci - I totally agree. It's not the employees fault. To your point, management sets the tone. My main point is that Subway's "competitive edge" - quality - isn't well aligned with how many Subway managers run their shops. @Laci – I totally agree. It’s not the employees fault. To your point, management sets the tone. My main point is that Subway’s “competitive edge” – quality – isn’t well aligned with how many Subway managers run their shops.

]]> By: Laci http://renegadehr.net/case-study-hr-practices-subway/comment-page-1/#comment-20031 Laci Sat, 27 Feb 2010 08:10:33 +0000 http://managerssandbox.com/?p=1374#comment-20031 I have worked at 3 subways in 3 different states. A lot depends on the attitude. My first was about sticking with food costs, protocol, speed, and excellent customer service. My second was about getting the customer in and out, follow formulas, and who gives a fuck on anything else. My last has been about relaxed rules, and the employees don't really try hard and that's supposed to be ok... my view is, yes, food costs must be followed, after all, mcdonalds gives you two pickles on your sandwich and how many times do you become angry over that? Subway employees get the bad end of the deal because we get paid minimum wage, and get the most complaints from management and customers alike since our product is made in your face. Other restaurants don't wear gloves, and throw your stuff together and don't care. It is a thankless job and should be appreciated. I have worked at 3 subways in 3 different states. A lot depends on the attitude. My first was about sticking with food costs, protocol, speed, and excellent customer service. My second was about getting the customer in and out, follow formulas, and who gives a fuck on anything else. My last has been about relaxed rules, and the employees don’t really try hard and that’s supposed to be ok… my view is, yes, food costs must be followed, after all, mcdonalds gives you two pickles on your sandwich and how many times do you become angry over that? Subway employees get the bad end of the deal because we get paid minimum wage, and get the most complaints from management and customers alike since our product is made in your face. Other restaurants don’t wear gloves, and throw your stuff together and don’t care. It is a thankless job and should be appreciated.

]]> By: Chris Ferdinandi http://renegadehr.net/case-study-hr-practices-subway/comment-page-1/#comment-189 Chris Ferdinandi Tue, 13 Jan 2009 01:35:09 +0000 http://managerssandbox.com/?p=1374#comment-189 @Rachel - I probably should. I already let the store owner know. He actually gave me a free meal. Doesn't hurt to reach out to corporate though, since they probably have almost no visibility to this sort of thing. Thanks for commenting! - Chris @Rachel – I probably should. I already let the store owner know. He actually gave me a free meal. Doesn’t hurt to reach out to corporate though, since they probably have almost no visibility to this sort of thing. Thanks for commenting!

- Chris

]]> By: Rachel - I Hate HR http://renegadehr.net/case-study-hr-practices-subway/comment-page-1/#comment-188 Rachel - I Hate HR Tue, 13 Jan 2009 01:23:01 +0000 http://managerssandbox.com/?p=1374#comment-188 The HR person in me says that you should let corporate know how much you like this location. The HR person in me says that you should let corporate know how much you like this location.

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